Frequently Asked Questions
Where will my order be shipped from?
All products from Bazarturki are 100% Turkish-made and shipped directly from various locations across Turkey to your doorstep. Unboxing your favorite items will transport you to the ambiance of a local Turkish store.
With whom will my order be shipped?
We are proud participants in the GO GREEN PROGRAM (Worldwide Environmental Protection Program), aiming to reduce emissions. Our shipping partners—DHL EXPRESS, ARAMEX, and UPS—offer services that minimize logistics-related environmental impacts throughout the supply chain.
How long will it take to receive my order?
We value your time and prioritize express shipping to ensure prompt delivery:
- Standard Products: Dispatched within 48 hours; typically delivered within 5-7 business days.
- Handmade or Customized Orders: May take more than 10 days, depending on production time.
You'll receive email updates at each stage of the shipping process.
How much does shipping cost?
A flat rate of $14.90 applies to all orders in 2025. Take advantage and stock up on your favorite items.
What if my package is damaged in transit?
We prioritize the safe packaging of our products, using vacuum sealing or bubble wrap for fragile items. If your package arrives damaged, please contact our support line or email immediately. Your satisfaction is our priority, and we are here to assist you.
Will I need to pay any customs fees with my order?
While we handle shipping paperwork and policies, some products may incur customs fees based on material and brand, depending on the destination country's regulations. These fees are the buyer's responsibility. Please ensure the products you order comply with your country's import regulations.
What happens if there are delays with my order?
Our express cargo services aim for timely delivery. In the rare event of delays, our Bazarturki team will keep you informed and provide assistance throughout the process.
What should I do if my order is held in customs?
Occasionally, packages may be held at customs in the destination country. In such cases, customs officials will contact you with updates. Customs fees vary by order type and country. Bazarturki.com is not responsible for products held in customs; customers are accountable for their shipments in these instances. Please verify that the products you purchase are permitted in your country before placing an order.
What security measures are in place on Bazarturki.com?
Your secure shopping experience is a top priority. We protect your data with an updated SSL security system, ensuring it remains confidential and is never shared with third parties.